1. General Information

Data Controller:

• PRO BALANCES OÜ
• 17361191
• Tartu maakond, Kambja vald, Tõrvandi alevik, Kauba tee 1, 61715
• Info.probalances@gmail.com

2. Personal Data We Collect

2.1. Data provided by the user

• Name
• Email address
• Phone number
• Messages and inquiries
• Account data (username, password hash)
• Billing and shipping address
• Order history 

2.2. Automatically collected data

• IP address
• Device and browser information
• Server log files
• Cookies (cookie ID) 

2.3. Data collected by third parties

• Google Analytics
• Meta Pixel
• Hotjar / Clarity
• YouTube / Vimeo
• Google Maps
• Chat tools (Crisp, Tawk.to, Intercom) 

3. Purposes of Processing

3.1. Service provision

• Responding to inquiries
• Account management
• Order processing
• Delivery services 

3.2. Contract performance

• Payment processing
• Billing
• Customer support 

3.3. Legal obligations

• Accounting
• Consumer dispute resolution 

3.4. Marketing

• Email newsletters
• Personalized offers 

3.5. Analytics

• Behaviour analysis
• Traffic measurement

4. Legal Basis (GDPR Art. 6)

• Contract performance — Art 6(1)(b)
• Consent — Art 6(1)(a)
• Legal obligation — Art 6(1)(c)
• Legitimate interest — Art 6(1)(f)

5. Cookies

We use:

• Necessary cookies
• Preference cookies
• Statistical cookies
• Marketing cookies

Users may manage preferences via the cookie banner.

6. Data Sharing

We may share data with:

• Google LLC
• Meta Platforms
• Delivery providers (DPD, Omniva, Itella)
• Payment providers (Stripe, PayPal, Maksekeskus)
• Accounting services
• Email marketing tools (Mailchimp, Brevo) 

7. Data Retention

• Inquiries: up to 1 year
• Account: until deletion
• Orders: 7 years
• Marketing data: until consent withdrawal
• Logs: 30–180 days

8. User Rights

• Access
• Rectification
• Erasure
• Withdraw consent
• Data portability
• Object to marketing

9. Exercising Rights

Users can:

• Email us at info.probalances@gmail.com
  
• Use “Privacy & Data” section (if available)
• Adjust cookie preferences

10. Data Security

• SSL encryption
• Access restrictions
• Backups

11. Data Transfers Outside the EU

For services like Google, Meta, Mailchimp:

• Standard Contractual Clauses (SCC)
• EU–US Data Privacy Framework

12. Contact

• PRO BALANCES OÜ
• Tartu maakond, Kambja vald, Tõrvandi alevik, Kauba tee 1, 61715
• Info.probalances@gmail.com